POL-001

Return & Customer Acceptance Policy

Payment constitutes the customer's acceptance of the product in its disclosed/current condition ("as is"), except as specifically provided in this policy.

Inspection and acceptance

Customers must inspect items at pickup or delivery for damage, missing items/parts, wrong product, or a material difference from the product description. Goods Receipt & Acceptance is signed when applicable.

Eligible issues — 48 hours

An eligible issue must be reported to Legacy Family Furniture within 48 hours of pickup or delivery. Eligible issues include an undisclosed functional defect, material misdescription, wrong product, or damage attributable to Legacy Family Furniture or its delivery provider.

If the customer does not respond within the approved 48-hour return-policy window, the related follow-up communication is closed as No Response.

Approved discretionary returns

If Legacy Family Furniture approves a discretionary return:

• The customer is responsible for returning the item to Legacy Family Furniture.
• LFF inspects the returned item before completion.
• A 20% restocking fee is deducted.
• An applicable 3% card-processing fee is deducted.
• The remaining eligible balance is issued as store credit.

The 20% restocking fee and applicable 3% card-processing deduction do not apply when the approved return is caused by LFF/delivery-provider damage, material misdescription by LFF, or the customer receiving the wrong product.

Approved resolutions may include an appropriate discount, refund, or credit according to the reason and authorization.