POL-003

Customer Pickup Policy

Many Legacy Family Furniture products are one of a kind and offered at significant savings compared with original retail prices. Once a purchase is confirmed, the item is removed from available inventory.

Ready for pickup

LFF notifies the customer by SMS/email when the order is ready. Do not arrive before the Ready for Pickup notification.

Pickup period

Pick up within 2 business days after the Ready for Pickup notification. Contact LFF before the period expires if more time is needed. Orders not collected may be cancelled. If cancelled for non-collection, a 20% restocking fee and applicable 3% card-processing fee may be deducted and the remaining eligible balance issued as store credit.

Verification

Bring the Order Number or Order QR Code. LFF scans/enters it to verify the order.

Inspection

Inspect for damage, missing items/parts, and differences from the description before accepting/removing the purchase. If damaged or materially not as described, tell LFF before acceptance. LFF may make it right with an appropriate discount or refund.

Acceptance

Customer signs Goods Receipt & Acceptance. POL-001, including its 48-hour eligible-issue period, applies.

Approved returns

After possession, the customer is responsible for returning an approved return to LFF. Discretionary returns are subject to the approved 20% restocking fee plus applicable 3% card-processing fee, with remaining eligible balance as store credit. Those deductions do not apply to LFF/delivery-provider damage, material misdescription, or wrong product.

Customers are responsible for suitable transportation for pickup.