POL-004

Delivery Policy

LFF notifies the customer when the order is Out for Delivery.

Verification

Have the Order Number or Order QR Code available. The delivery team scans/enters it to verify the order.

Inspection

Inspect at delivery for damage, missing items/parts, material differences from the product description, or wrong product. Report an issue to the delivery team before accepting where possible.

Acceptance

Customer signs Goods Receipt & Acceptance. Required proof of delivery is recorded. POL-001, including its 48-hour eligible-issue period, applies.

Approved returns after delivery

If a return is approved after delivery, the customer is responsible for returning the item to LFF. Discretionary returns are subject to the approved 20% restocking fee plus applicable 3% card-processing fee, with the remaining eligible balance issued as store credit.

Those deductions do not apply to LFF/delivery-provider damage, material misdescription, or wrong product.

Eligible problems after delivery must be reported to Customer Care within 48 hours and include the Order Number.